Question 1

What wax do you use?

Accepted Answer

We use all natural soy wax

Question 2

What size candle do I need for my space?

Accepted Answer

On the "Wickid TV" page, size suggestions are shown on the "WICKIDS TIPS FOR BEST CANDLE EXPERIENCE" video.

Question 3

Can your containers be reused?

Accepted Answer

Yes! Once there is about 1/4 inch of wax left, stop using the candle. Use caution and care when removing the remaining wax, wicks and any labeling. Our suggestion is to gently scrape out the wax and wicks/wick stickers with a rigid silicone utensil (we don’t recommend knives or other metal items) and discard all wax in the trash - never put wax down the drain or garbage disposal. Then place the container in hot soapy water to soften any residue and labels, and wash, rinse and dry. We do not recommend scraping labels off as this might damage the surface of the container. Containers may be put in dishwasher once all wax and label residue is gone. Note: we assume no liability for candle containers or subsequent results of reuse by the consumer, once purchased.

Question 4

Do you ship outside the Bahamas?

Accepted Answer

Not at this time.

Question 5

What kind of candles do you sell?

Accepted Answer

We carry am impressive catalog of scented soy wax candles. Our candles come in 3 different sizes (4oz, 9oz,18oz).
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Question 6

Why is there wax left in the bottom of my candle?

Accepted Answer

At Wickid, our candles are designed to burn with a small amount of wax left at the bottom to ensure safety and optimal performance. This leftover wax, also known as "wax residue," is necessary to provide stability for the wick and prevent the glass from overheating during the final stages of burning. It is normal and is intended to ensure that the last bits of wax are burned safely. To get the most out of your candle, we recommend allowing the wax to pool completely across the top before extinguishing the flame during each use. This will help to create an even burn and prevent tunneling, ultimately maximizing your candle's burn time and fragrance throw. If you have any concerns about the performance of your candle, please don't hesitate to reach out to our customer service team for personalized assistance.

Question 7

Are Wickid's candles safe for home use?

Accepted Answer

Yes, Wickid's candles are safe when used as directed. We use safe ingredients to ensure a clean and healthy burning experience. We use natural  soy wax and lead-free wicks to minimize indoor air pollution. Our candles are also free from harmful additives, such as parabens, phthalates, and sulfates, making them safe for your home and family. Wickid is committed to providing high-quality, non-toxic products that enhance your space without compromising your health and well-being.

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